How RovaLoot delivers items

What we ask you for

Two usernames. Your Roblox username, so a player on our side can find you in the game, and your Discord username, so we can reach you about the order. Email is optional and is only used for your receipt and order updates.

We never ask for your Roblox password. Not at checkout, not in Discord, not ever. There is no field for it, because delivery does not involve signing in to your account — it is an ordinary in-game trade, the same action any two players can do.

Get the Roblox username exactly right. It is the one thing that can make a delivery fail in a way our refund policy does not cover, because a player who spends an hour looking for an account that does not exist has still spent the hour.

The five steps, in order

1. Join the Discord. It is a required field at checkout, so do it first and the field is already answered. Free, nothing to install, about ten seconds.
2. Pay. Stripe takes the payment on its own page — card, Apple Pay or Google Pay. Your card details never touch this site and we never store them. Prices are in US dollars.
3. Add the Roblox account we name. The moment your payment clears, your order confirmation page and your receipt both show the exact account to add as a friend. It is not published anywhere public.
4. Stay online in the game. This is the step people skip. A trade needs both players present; we cannot hand an item to someone who is not there.
5. Accept the trade. One of our players messages you in-game, opens a trade, and the item is yours.

How long it takes

As soon as one of our players is online, and we message you in-game the moment we do. During working hours that is usually quick. Outside them it can be up to 12 hours, and we would rather tell you that now than tell you five minutes and be wrong.

The number that matters is the outer one: if your order has not arrived within 24 hours of payment, you are entitled to a full refund. That is written into our refund policy, not offered as a favour.

If someone else messages you

Ignore them. Once an order is placed, the only accounts that will contact you are the Roblox account named on your confirmation and our staff inside our Discord server (opens in a new tab). A message that arrives from anywhere else — a different Roblox account with a similar name, a DM offering to speed the order up, anyone asking you to log in somewhere — is not us.

We will never ask you to enter your Roblox credentials on any site, hand over a login code, or pay a second time to release an order.

If nothing happens

Check three things before assuming the order is lost: that the friend request went to the account named on your confirmation, that you are actually in the game rather than on the Roblox home screen, and that your Discord DMs are open to server members so we can reach you.

Then open a ticket in Discord or use the support form with your order number. Tickets get an answer within the hour. The refunds guide covers what happens from there.

What this is not

RovaLoot is not affiliated with Roblox Corporation or with any game developer. Nobody here works on the games we sell items for, and buying from us gives you no standing with them. Roblox and all game names are trademarks of their respective owners.