Refund Policy

Our commitment

RovaLoot is committed to delivering every order as described. If we fail to deliver, you will get your money back — no questions asked.

When you’re eligible for a refund

• Your order was not delivered within 24 hours of payment.
• The wrong items were delivered.
• You were charged but received no order confirmation.
• A technical error prevented delivery and we cannot resolve it.

When refunds are not issued

We’d rather tell you this before you buy than after.

• The order was successfully delivered in-game.
• You provided an incorrect Roblox username and delivery was attempted.
• You were not online to receive delivery and did not respond within 24 hours.
• A chargeback was filed without first contacting our support.

How to request a refund

1. Open a ticket on our support page, or join our Discord.
2. Give us your order number and what went wrong.
3. Our team will review and respond within 1 hour.
4. Approved refunds are processed back to your original payment method within 5–10 business days via Stripe.

Partial refunds

In cases where part of an order was delivered, we may issue a partial refund proportional to the undelivered items.

Contact

For any refund request, reach us on our support page or on Discord. You can also email support@rovaloot.com. We are online 24/7 and respond fast.